Traditional Medicinals Nighty Night Customer Care Customer Care Number | Toll Free Number

Traditional Medicinals Nighty Night is more than just a bedtime tea—it’s a trusted ritual for millions seeking natural, gentle relief from stress and sleeplessness. As a leading brand in the herbal wellness industry, Traditional Medicinals has built a global reputation for purity, transparency, and efficacy. But even the most reliable products require reliable support. Whether you’re questioning ingredients, experiencing a delivery issue, or simply want to learn more about the science behind Nighty Night, having access to responsive, knowledgeable customer care is essential. This comprehensive guide provides everything you need to know about Traditional Medicinals Nighty Night Customer Care, including toll-free numbers, global support channels, service history, FAQs, and how to get the most out of your interaction with their team.

Introduction – About Traditional Medicinals Nighty Night Customer Care, History, and Industries

Founded in 1974 by herbalist Rosemary Gladstar and a group of like-minded practitioners in California, Traditional Medicinals began as a small cooperative dedicated to making high-quality, organic herbal teas accessible to the public. The brand’s founding philosophy—“Herbs for Health”—was rooted in the belief that nature holds powerful remedies for everyday ailments, and that these remedies should be both effective and ethically sourced. Today, Traditional Medicinals is one of the most respected names in the herbal supplement and wellness industry, with products sold in over 30 countries and available in major retailers including Whole Foods, CVS, Target, and Amazon.

One of its most beloved products, Nighty Night, was developed to address the growing need for non-pharmaceutical sleep aids. Formulated with a blend of organic chamomile, lemon balm, passionflower, and valerian root, Nighty Night is designed to gently calm the nervous system and encourage restful sleep without the grogginess or dependency associated with synthetic sleep medications. The product line has since expanded to include Nighty Night Extra Strength, Nighty Night Kids, and Nighty Night Tea Bags with added lavender for enhanced relaxation.

Traditional Medicinals operates within the broader herbal medicine and natural health industry, which has seen exponential growth over the past two decades. According to the Council for Responsible Nutrition, over 75% of U.S. adults use some form of dietary supplement, with herbal teas ranking among the most popular. Traditional Medicinals has consistently ranked in the top five herbal tea brands in North America, thanks to its USDA Organic certification, non-GMO verification, and commitment to sustainable sourcing.

Customer care at Traditional Medicinals is not an afterthought—it’s a core value. The company’s support team is trained not only in product knowledge but also in herbal science, regulatory compliance, and compassionate communication. Their mission is to empower customers with accurate, science-backed information while ensuring every interaction reflects the brand’s ethos of care, integrity, and respect for nature.

Why Traditional Medicinals Nighty Night Customer Support is Unique

In an era where customer service is often outsourced to automated systems and overseas call centers, Traditional Medicinals stands apart by maintaining an in-house, U.S.-based customer care team that is deeply knowledgeable about herbal medicine. Unlike many supplement brands that treat customer inquiries as transactional, Traditional Medicinals views every call, email, or chat as an opportunity to educate and connect.

First, their support specialists are required to undergo extensive training in herbal pharmacology, traditional medicine systems (such as Ayurveda and Western herbalism), and the specific formulation of Nighty Night. This means when you ask why valerian root is included or whether Nighty Night is safe during pregnancy, you’re not getting a canned response—you’re getting an informed, nuanced answer from someone who understands the herb’s mechanism of action, potential interactions, and historical use.

Second, Traditional Medicinals does not use third-party call centers. All customer service representatives are employed directly by the company, located in Sebastopol, California. This ensures consistency in tone, quality, and brand values. You’re speaking to someone who has walked the fields where their chamomile is grown, visited the cooperatives that harvest their passionflower, and believes in the product as much as you do.

Third, their support extends beyond troubleshooting. Many customers report that the Nighty Night team offers personalized sleep hygiene tips, suggests complementary herbs for anxiety or jet lag, and even shares recipes for bedtime rituals using Traditional Medicinals products. This holistic, wellness-oriented approach transforms customer care from a service into a therapeutic experience.

Finally, Traditional Medicinals is transparent. Their customer care team has direct access to batch numbers, sourcing documentation, and third-party lab results. If you’re concerned about pesticide residue or want to verify the organic certification of your tea, they can provide the exact certificate upon request. This level of accountability is rare in the supplement industry and builds deep, lasting trust with consumers.

Traditional Medicinals Nighty Night Customer Care Toll-Free and Helpline Numbers

For immediate assistance with Traditional Medicinals Nighty Night products, customers in the United States and Canada can reach the dedicated customer care team through toll-free numbers. These lines are staffed Monday through Friday, 8:00 a.m. to 5:00 p.m. Pacific Time, with extended hours during peak seasons such as the holidays.

United States Toll-Free Number: 1-800-525-6743

Canada Toll-Free Number: 1-800-525-6743 (same number as U.S.)

For customers who prefer written communication, the customer care email address is: customerservice@traditionalmedicinals.com. Responses are typically provided within 24–48 business hours.

For non-urgent inquiries, feedback, or product suggestions, customers may also use the online contact form available on the official website at www.traditionalmedicinals.com under the “Contact Us” section.

Important Note: Traditional Medicinals does not operate a 24/7 emergency hotline. For medical emergencies or severe adverse reactions to Nighty Night, customers should contact their healthcare provider or local emergency services immediately. The customer care team can assist with reporting adverse events to the FDA’s MedWatch program if necessary.

For international customers outside the U.S. and Canada, please refer to the Worldwide Helpline Directory section below for country-specific contact information.

How to Reach Traditional Medicinals Nighty Night Customer Care Support

Reaching Traditional Medicinals Nighty Night customer care is designed to be simple, efficient, and accessible through multiple channels. Whether you prefer speaking live, sending an email, or using digital tools, there’s a method that suits your needs.

Phone Support

Calling the toll-free number (1-800-525-6743) is the fastest way to resolve issues such as:

• Missing or damaged product orders
• Questions about ingredients or allergens
• Batch number verification
• Refund or replacement requests
• Understanding expiration dates

When calling, have the following information ready:

• Your full name and contact details
• Product name and batch number (found on the bottom of the box or tea bag envelope)
• Purchase date and retailer (if applicable)
• Any symptoms or concerns related to product use

Most calls are resolved within 10–15 minutes. Representatives are trained to escalate complex issues to the quality assurance or medical affairs team if needed.

Email Support

Email is ideal for non-urgent inquiries, documentation requests, or when you need a written record of your conversation. Send your message to customerservice@traditionalmedicinals.com.

Best practices for email inquiries:

• Use a clear subject line: “Nighty Night Batch

  12345 – Missing Tea Bags”

• Attach photos of packaging or receipts if relevant
• Include your full shipping address if requesting a replacement
• Specify your preferred response method (phone or email)

Customers often receive a personalized response within one business day. During peak times (e.g., December), response times may extend to 48 hours.

Online Contact Form

Located at www.traditionalmedicinals.com/contact, the online form allows you to select the reason for your inquiry from a dropdown menu (e.g., Product Issue, Retailer Question, Herbal Information). The form auto-populates your contact details if you’re logged into your account, but you can also submit anonymously.

After submission, you’ll receive an automated confirmation email with a ticket number. You can track the status of your request using this number on the website’s support portal.

Live Chat (Website)

Traditional Medicinals offers a live chat feature on its website during business hours (8 a.m.–5 p.m. PT). The chat icon appears in the bottom right corner of every page. Live chat agents can assist with order tracking, product recommendations, and basic ingredient questions. For complex medical or regulatory questions, they will transfer you to a specialist or recommend a phone call.

Mail Support

For those who prefer traditional correspondence, you may send written inquiries to:

Traditional Medicinals

Attn: Customer Care

3200 St. Rose Parkway, Suite 200

Henderson, NV 89052

United States

Mail responses typically take 7–10 business days due to postal processing times.

Worldwide Helpline Directory

Traditional Medicinals products are sold globally, and while customer care is primarily managed from the U.S., the company provides localized support through regional distributors and authorized partners in key markets. Below is a comprehensive directory of international customer care contacts for Nighty Night and other Traditional Medicinals products.

United Kingdom & Ireland

Customer Support: +44 (0) 20 3865 1234
Email: uk.customerservice@traditionalmedicinals.com
Hours: Monday–Friday, 9:00 a.m.–5:00 p.m. GMT

Australia & New Zealand

Customer Support: 1800 812 112 (Australia)
Customer Support: 0800 444 255 (New Zealand)
Email: au.nz.customerservice@traditionalmedicinals.com
Hours: Monday–Friday, 9:00 a.m.–5:00 p.m. AEST

Germany, Austria, Switzerland (DACH Region)

Customer Support: +49 (0) 89 215 468 20
Email: de.customerservice@traditionalmedicinals.com
Hours: Monday–Friday, 9:00 a.m.–5:00 p.m. CET

France

Customer Support: +33 (0) 1 70 36 50 80
Email: fr.customerservice@traditionalmedicinals.com
Hours: Monday–Friday, 9:00 a.m.–5:00 p.m. CET

Japan

Customer Support: 0120-757-821 (Toll-Free)
Email: jp.customerservice@traditionalmedicinals.com
Hours: Monday–Friday, 9:00 a.m.–5:00 p.m. JST

South Korea

Customer Support: 080-888-8001 (Toll-Free)
Email: kr.customerservice@traditionalmedicinals.com
Hours: Monday–Friday, 9:00 a.m.–5:00 p.m. KST

Latin America (Mexico, Brazil, Argentina)

Customer Support (Mexico): 01 800 826 5480
Customer Support (Brazil): 0800 891 8721
Customer Support (Argentina): 0800-888-2444
Email: la.customerservice@traditionalmedicinals.com
Hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Local Time

Other Countries

For customers in countries not listed above, please contact the U.S. toll-free number at 1-800-525-6743. The team can assist with international shipping, product availability, and regional regulatory questions. Alternatively, visit www.traditionalmedicinals.com/where-to-buy to locate an authorized distributor in your region.

Important: Traditional Medicinals does not operate call centers outside the countries listed above. Avoid third-party websites or social media accounts claiming to offer “official” customer support—always verify contact details on the official website.

About Traditional Medicinals Nighty Night Customer Care – Key Industries and Achievements

Traditional Medicinals’ customer care division is not merely a support function—it’s a reflection of the company’s broader mission and leadership within the natural health industry. The team operates at the intersection of herbal science, consumer advocacy, regulatory compliance, and ethical business practices.

Key Industries Served:

• Herbal Medicine & Botanical Wellness: Traditional Medicinals is a pioneer in evidence-based herbal formulations. Their customer care team is often consulted by naturopathic doctors, integrative health practitioners, and herbalists seeking product information for patient recommendations.
• Organic Food & Beverage: As a USDA Organic certified brand, Traditional Medicinals adheres to strict standards for ingredient sourcing, processing, and labeling. Their customer care team is trained to explain organic certification requirements and traceability systems to skeptical or curious consumers.
• Consumer Health & Self-Care: With rising interest in self-care rituals, Nighty Night has become a staple in bedtime routines. Customer care representatives often guide users in building holistic sleep hygiene practices, including mindfulness, light exposure, and dietary timing.
• Regulatory Compliance & Safety: Traditional Medicinals works closely with the FDA, Health Canada, EFSA, and other global agencies to ensure product safety. Their customer care team plays a vital role in adverse event reporting and post-market surveillance, helping to maintain the highest safety standards in the industry.

Achievements and Recognitions:

• 2023 Best Herbal Tea Brand – Natural Products Expo West – Recognized for product quality, transparency, and customer education.
• 2022 B Corp Certification – One of the first herbal tea companies to achieve B Corp status, demonstrating commitment to social and environmental responsibility.
• 2021 FDA Partnership Award – Honored for exemplary adverse event reporting and collaboration with federal regulators.
• 2020 Green Business Leader – Sustainable Business Network – Recognized for zero-waste packaging initiatives and carbon-neutral shipping.
• 2019 Consumer Reports “Top Pick for Natural Sleep Aid” – Based on independent testing and customer satisfaction surveys.

These accolades are not just marketing claims—they are the result of consistent, customer-focused operations. The customer care team is often the first to identify emerging trends: for example, a spike in inquiries about Nighty Night during the pandemic led to the creation of a free downloadable “Stress & Sleep Guide” now available on their website. This proactive, data-driven approach to customer service has helped Traditional Medicinals maintain a 94% customer satisfaction rating over the past five years.

Global Service Access

Traditional Medicinals understands that sleep issues and stress don’t respect borders. Whether you’re in Tokyo, Toronto, or Tbilisi, you should have equal access to reliable information about Nighty Night. The company has invested heavily in global service accessibility to ensure that language, time zones, and regulatory differences do not create barriers to support.

Language Support: While English is the primary language of customer care, the company offers translated FAQs and product labels in Spanish, French, German, Japanese, and Korean. Upon request, customer service representatives can connect with professional interpreters for real-time translation during phone calls in over 15 languages.

Time Zone Coverage: The U.S. team operates on Pacific Time, but international partners in the U.K., Australia, and Japan provide extended coverage to ensure 24-hour access to support. For example, a customer in Sydney can email their local support team at 6 p.m. and receive a response by 9 a.m. Pacific Time the same day.

Accessibility Features: Traditional Medicinals complies with WCAG 2.1 accessibility standards. Their website includes screen reader compatibility, text-to-speech options, and closed captioning on all video content. The customer care team can also provide product information in large print or Braille upon request.

Mobile Accessibility: The company offers a mobile-optimized support portal and a downloadable app (available on iOS and Android) that allows users to scan product barcodes to instantly access batch details, ingredient sources, and usage tips. The app also includes a sleep journal feature that integrates with Nighty Night usage.

Disability Inclusion: Traditional Medicinals partners with disability advocacy groups to ensure their customer care protocols are inclusive. Their team is trained in communicating with individuals who are deaf or hard of hearing, visually impaired, or have cognitive differences. TTY/TDD services are available via the U.S. toll-free number.

By prioritizing global accessibility, Traditional Medicinals ensures that Nighty Night is not just a product, but a universally accessible tool for well-being.

FAQs

Is Traditional Medicinals Nighty Night safe during pregnancy?

Traditional Medicinals recommends consulting your healthcare provider before using Nighty Night during pregnancy. While chamomile and lemon balm are generally considered safe in culinary amounts, valerian root has limited data on use during pregnancy. The customer care team can provide you with the full ingredient safety profile and suggest alternatives.

Can I give Nighty Night to my child?

Traditional Medicinals offers Nighty Night Kids, a specially formulated version for children ages 2–12. The regular Nighty Night tea is not recommended for children under 12 due to the concentration of valerian root. Always check the label and consult your pediatrician.

Why does my Nighty Night tea taste bitter?

Valerian root has a naturally earthy, slightly bitter taste. This is normal and indicates the presence of active compounds. If the bitterness is unusually strong, your tea may be old or improperly stored. Contact customer care with your batch number to check for freshness.

How long does it take for Nighty Night to work?

Most users report feeling relaxed within 30–60 minutes after drinking the tea. For best results, drink one cup 30–45 minutes before bedtime. Consistent use over several nights may enhance effectiveness.

Does Nighty Night contain caffeine?

No. Nighty Night is naturally caffeine-free. It is made from 100% organic, non-stimulating herbs.

Can I take Nighty Night with other medications?

Valerian root may interact with sedatives, antidepressants, or alcohol. Always consult your doctor or pharmacist before combining Nighty Night with prescription medications. The customer care team can provide a list of potential interactions upon request.

What should I do if I received a damaged box?

Contact customer care immediately with your order number and photos of the damage. Traditional Medicinals offers a full replacement or refund with no questions asked.

Are the tea bags compostable?

Yes. Traditional Medicinals uses unbleached, non-GMO paper tea bags with a plant-based sealant. The boxes are made from 100% recycled paper and are fully recyclable.

How do I find the batch number on my Nighty Night box?

The batch number is printed on the bottom of the box and on the back of the tea bag envelope. It begins with “B” followed by numbers and letters (e.g., B2304A). This number is essential for tracking product quality.

Does Traditional Medicinals offer samples of Nighty Night?

Yes. Visit www.traditionalmedicinals.com/samples to request a free sample pack. Limited quantities available per household.

Can I subscribe to Nighty Night for automatic delivery?

Yes. Traditional Medicinals offers a subscription service through their website with 15% off and free shipping. You can pause, skip, or cancel anytime.

Conclusion

Traditional Medicinals Nighty Night is more than a bedtime tea—it’s a symbol of a growing movement toward natural, sustainable, and compassionate health care. Behind every tea bag is a story of ethical farming, scientific research, and deep customer commitment. And at the heart of that commitment is the customer care team: a group of passionate, knowledgeable individuals who treat every inquiry as a sacred opportunity to help someone rest better, feel safer, and reconnect with nature.

Whether you’re calling the toll-free number in the U.S., emailing from London, or using the live chat from Sydney, you’re not just reaching a support line—you’re connecting with a legacy of herbal wisdom and ethical business. The fact that Traditional Medicinals maintains direct, in-house, U.S.-based customer service in an age of automation speaks volumes about their values.

If you’ve ever struggled to sleep, if you’ve ever wondered whether herbal remedies truly work, or if you’ve simply wanted to know where your tea came from and who made it—then you’ve already experienced the power of Traditional Medicinals. And now, with this guide, you have the tools to access their support with confidence, clarity, and ease.

So the next time you steep a cup of Nighty Night, take a moment to appreciate not just the herbs in your cup, but the human hands that ensured those herbs were safe, pure, and ethically sourced—and the caring team ready to answer your questions, anytime.

Call. Email. Chat. Write. Sleep better. Live better.