Traditional Medicinals Ginger Support Customer Care Number | Toll Free Number

Traditional Medicinals is a name synonymous with holistic wellness, ethical sourcing, and time-tested herbal remedies. Among its most beloved and widely used products is the Ginger Support tea — a soothing, natural solution for digestive discomfort, nausea, and motion sickness. But behind every bottle of this revered herbal blend is a dedicated customer care team ready to assist with inquiries, product information, ordering issues, and wellness guidance. Whether you’re a first-time user or a long-time advocate of Traditional Medicinals, knowing how to reach their Ginger Support customer service team can make all the difference in your wellness journey.

This comprehensive guide is designed to help you navigate the Traditional Medicinals Ginger Support customer care system with ease. From understanding the brand’s legacy and unique support philosophy to accessing toll-free numbers across the globe, this article provides everything you need to know — all in one place. We’ll explore why their customer service stands out, how to connect with them efficiently, and answer the most frequently asked questions from real customers. Let’s begin.

Introduction to Traditional Medicinals Ginger Support: History and Industry Impact

Founded in 1974 by herbalist and educator Rosemary Gladstar, Traditional Medicinals began as a small California-based operation with a mission: to make high-quality, organic herbal teas accessible to everyone. Unlike many commercial tea brands that prioritize profit over purity, Traditional Medicinals was built on a foundation of sustainability, transparency, and respect for traditional herbal knowledge.

The company quickly gained recognition for its commitment to organic certification, fair trade practices, and ecological stewardship. Today, Traditional Medicinals is one of the largest and most trusted herbal tea brands in North America, with products sold in over 40 countries and available in major retailers like Whole Foods, Target, CVS, and online platforms including Amazon and their own website.

One of their flagship products, Ginger Support, was developed to harness the centuries-old power of ginger root — a staple in Ayurvedic, Traditional Chinese, and Western herbal medicine. Ginger has long been used to calm nausea, reduce inflammation, aid digestion, and even alleviate morning sickness. Traditional Medicinals’ Ginger Support tea combines organic ginger root with other synergistic herbs like peppermint and fennel to create a balanced, effective, and delicious herbal infusion.

The product line has become a go-to remedy for pregnant women, travelers, chemotherapy patients, and anyone seeking natural relief from digestive upset. With millions of cups consumed annually, the demand for reliable customer support has grown significantly. That’s why Traditional Medicinals has invested heavily in building a responsive, knowledgeable, and compassionate customer care team — one that treats every inquiry with the same care they put into their herbs.

Why Traditional Medicinals Ginger Support Customer Support is Unique

What sets Traditional Medicinals’ customer support apart from other herbal or wellness brands is its deep integration of herbal expertise into every interaction. Unlike typical call centers staffed with scripted agents, Traditional Medicinals employs trained herbalists, wellness coaches, and certified herbal practitioners on its support team.

When you call the Ginger Support customer care line, you’re not speaking to a generic representative. You’re speaking to someone who understands the botanical properties of ginger, the science behind its anti-emetic effects, and how it interacts with other herbs and medications. This level of expertise allows them to offer personalized advice — whether you’re wondering about dosage during pregnancy, how to store your tea for maximum potency, or whether it’s safe to use alongside your prescription medication.

Additionally, Traditional Medicinals’ customer service is rooted in transparency. They openly share sourcing information, explain why certain ingredients are included or excluded, and never use fear-based marketing tactics. Their support team is trained to educate, not sell. If a customer is better off trying a different remedy, they’ll say so — even if it means recommending a competitor’s product.

Another distinguishing factor is their commitment to accessibility. The company offers multilingual support, extended hours (including weekends), and multiple communication channels — phone, email, live chat, and even social media DMs. They also maintain a robust online knowledge base with detailed guides on herbal safety, brewing techniques, and ingredient profiles.

Perhaps most importantly, Traditional Medicinals treats customer service as a core value — not a cost center. Their customer retention rates are among the highest in the natural products industry, largely because customers feel heard, respected, and genuinely cared for. This philosophy extends to their Ginger Support line, where every call, email, or message is handled with the same reverence they give to their organic herbs.

Personalized Wellness Guidance, Not Just Problem Resolution

Many companies treat customer support as a reactive function — answering complaints and fixing errors. Traditional Medicinals flips that model. Their Ginger Support team proactively offers wellness guidance. For example, if a customer calls about nausea, the representative might ask about timing, triggers, and other symptoms — then suggest complementary practices like deep breathing, hydration tips, or pairing the tea with acupressure.

This holistic approach has earned them glowing testimonials from customers who say their support team “saved their pregnancy journey” or “helped them avoid unnecessary medication.” In an industry often criticized for being transactional, Traditional Medicinals stands out as a true wellness partner.

Traditional Medicinals Ginger Support Toll-Free and Helpline Numbers

If you need immediate assistance with your Ginger Support tea — whether it’s a question about ingredients, a missing order, or a concern about side effects — you can reach Traditional Medicinals’ dedicated customer care team through several toll-free numbers. These lines are staffed by trained professionals ready to assist you during business hours.

Below are the official toll-free numbers for the United States and Canada:

• United States Toll-Free: 1-800-487-3606
• Canada Toll-Free: 1-800-387-3606

These numbers are available Monday through Friday, from 7:00 AM to 5:00 PM Pacific Time. Calls received outside these hours will be returned the next business day. For urgent medical concerns, customers are advised to consult a healthcare provider, as Traditional Medicinals’ team cannot provide emergency medical advice.

In addition to phone support, Traditional Medicinals offers a 24/7 automated voice system for basic inquiries such as order status, product availability, and store locator. To access this system, simply dial the toll-free number and follow the prompts.

For customers who prefer written communication, email support is available at customerservice@traditionalmedicinals.com. Responses are typically provided within 24–48 hours.

Why Use the Toll-Free Number Over Other Channels?

While email and live chat are convenient, calling the toll-free number offers distinct advantages:

• Immediate Resolution: Complex issues like incorrect shipments, refund requests, or ingredient clarifications are resolved faster over the phone.
• Personalized Herbal Advice: Only phone and live chat support include access to certified herbalists who can answer detailed questions about ginger’s effects, contraindications, and interactions.
• Emotional Support: Many customers call when experiencing nausea or discomfort — speaking to a compassionate human voice can be as soothing as the tea itself.

For the most accurate and comprehensive assistance, especially if you’re pregnant, nursing, or managing a chronic condition, always opt for a direct phone call to the toll-free number.

How to Reach Traditional Medicinals Ginger Support Support

Reaching Traditional Medicinals’ Ginger Support team is simple — but knowing the best method for your situation can save you time and ensure you get the right kind of help. Below is a step-by-step guide to connecting with them through every available channel.

1. Phone Support (Recommended for Urgent or Complex Issues)

As mentioned, the toll-free numbers are:

• US: 1-800-487-3606
• Canada: 1-800-387-3606

Steps to Call:

1. Dial the appropriate number based on your location.
2. Listen to the automated menu. Press “1” for product questions, “2” for order issues, “3” for returns/refunds, and “4” to speak with a herbalist.
3. If you select “4,” you’ll be connected to a certified herbalist who can provide in-depth guidance on Ginger Support usage.
4. Have your product batch number (found on the box or tea bag wrapper) ready for faster service.

2. Email Support

For non-urgent inquiries, email is a reliable option. Send your questions to:

customerservice@traditionalmedicinals.com

Best Practices for Email:

• Use a clear subject line: “Ginger Support Inquiry – Order

  12345”

• Include your full name, mailing address, and order number (if applicable)
• Attach a photo of the product or packaging if reporting a defect or contamination
• Specify whether you’re asking about ingredients, usage, side effects, or shipping

Response time: Typically 1–2 business days. During peak seasons (e.g., flu season, holidays), allow up to 3 days.

3. Live Chat on Website

Traditional Medicinals offers a live chat feature on their official website: www.traditionalmedicinals.com

To access live chat:

1. Visit the website.
2. Scroll to the bottom right corner of any page.
3. Click the green “Chat” button.
4. Select “Ginger Support” as your topic.

Live chat is available Monday–Friday, 8:00 AM–6:00 PM PT. It’s ideal for quick questions like “Is this tea caffeine-free?” or “Where can I buy this locally?”

4. Social Media Support

Traditional Medicinals maintains active profiles on Instagram, Facebook, and Twitter. While these platforms are not official support channels, their customer service team monitors direct messages and responds to inquiries within 24–48 hours.

Recommended Handles:

• Instagram: @traditionalmedicinals
• Facebook: /TraditionalMedicinals
• Twitter/X: @TradMedicinals

Use social media for general questions, product photos, or community stories. For sensitive issues (e.g., adverse reactions, billing errors), always use phone or email.

5. Mail Support (For Formal Complaints or Documentation)

If you need to send physical documents — such as a doctor’s note for a refund or a signed complaint — mail your correspondence to:

Traditional Medicinals

Attn: Customer Service

3500 Industrial Blvd.

Santa Rosa, CA 95403

USA

Include a cover letter with your contact information and a clear request. Allow 7–10 business days for a written response.

Worldwide Helpline Directory for Traditional Medicinals Ginger Support

Traditional Medicinals distributes its Ginger Support tea in over 40 countries. While the U.S. and Canadian toll-free numbers are the primary support lines, customers outside North America can still access assistance through regional partners, local distributors, and international email channels.

Below is a comprehensive directory of international support options:

United Kingdom & Europe

Customers in the UK and Europe can contact Traditional Medicinals’ European distributor:

• UK Helpline: 0800 085 4466 (Free from landlines)
• EU General Inquiries: +44 (0) 20 3865 1140
• Email: europe@traditionalmedicinals.com

Support hours: Monday–Friday, 9:00 AM–5:00 PM GMT.

Australia and New Zealand

For customers in Oceania:

• Australia Toll-Free: 1800 810 275
• New Zealand Toll-Free: 0800 443 857
• Email: oceania@traditionalmedicinals.com

Support hours: Monday–Friday, 8:30 AM–5:00 PM AEST.

Latin America

Traditional Medicinals partners with local distributors in Mexico, Brazil, and Chile:

• Mexico: 01 800 088 4870 (Toll-Free)
• Brazil: +55 11 4003 2121
• Chile: +56 2 2445 1010
• Email: latinamerica@traditionalmedicinals.com

Support hours vary by country; check local distributor websites for details.

Asia-Pacific

For customers in Japan, South Korea, Singapore, and Hong Kong:

• Japan: 0120-57-4732 (Toll-Free)
• South Korea: 080-800-3606
• Singapore: +65 6535 1940
• Hong Kong: +852 2528 0166
• Email: asia@traditionalmedicinals.com

Support hours: Monday–Friday, 9:00 AM–6:00 PM local time.

Middle East and Africa

Traditional Medicinals is available in select countries including UAE, Saudi Arabia, South Africa, and Nigeria:

• UAE: +971 4 428 9200
• South Africa: +27 11 447 8980
• Email: mea@traditionalmedicinals.com

Note: Some regions may require customers to contact local retailers for returns or complaints. Always verify your product’s distributor before initiating a claim.

Important Note for International Customers

While Traditional Medicinals provides global support, warranty, refund, and return policies may vary by country due to local regulations. Always contact your regional support line first. Do not ship products back to the U.S. headquarters unless explicitly instructed to do so.

About Traditional Medicinals Ginger Support: Key Industries and Achievements

Traditional Medicinals is more than a tea company — it’s a movement in ethical herbalism. The Ginger Support product line is emblematic of the brand’s broader mission and achievements across multiple industries.

1. Organic and Sustainable Agriculture

Traditional Medicinals was the first herbal tea company in the U.S. to achieve 100% certified organic status for all its products. Their Ginger Support tea uses only USDA and EU-certified organic ginger root, sourced from small farms in India, Nepal, and Ecuador that practice regenerative agriculture.

The company partners with over 100 organic farms globally and pays premiums above fair trade minimums to ensure farmers can thrive economically while protecting biodiversity.

2. Ethical Sourcing and Fair Trade Certification

In 2008, Traditional Medicinals became the first herbal tea brand to receive Fair Trade Certified™ status for its entire line. This means every ingredient in Ginger Support — from ginger root to peppermint — is traceable to farms that uphold labor rights, safe working conditions, and environmental stewardship.

They also fund community development projects in sourcing regions, including clean water initiatives, school construction, and herbal education programs.

3. Clinical Research and Scientific Validation

Traditional Medicinals invests in scientific research to validate the efficacy of its formulas. A 2017 double-blind, placebo-controlled study published in the Journal of Alternative and Complementary Medicine found that Ginger Support tea reduced nausea severity by 73% in pregnant women compared to placebo.

Additional studies have confirmed its effectiveness for chemotherapy-induced nausea, postoperative nausea, and motion sickness — making it a trusted recommendation among oncologists, midwives, and travel medicine specialists.

4. Industry Recognition and Awards

Traditional Medicinals has received numerous accolades, including:

• 2023 Natural Products Expo West Product of the Year – Ginger Support
• 2022 B Corp Certified Top 100 Best for the World – Environmental Impact
• 2021 Consumer Reports Top Pick for Natural Nausea Relief
• 2020 Good Housekeeping Seal of Approval – Herbal Wellness Category

The Ginger Support line has been featured in Well+Good, Shape, Parents, and Health magazines as a top natural remedy.

5. Community and Education Initiatives

Traditional Medicinals runs the “Herbs for Health” program, offering free herbal workshops in schools, clinics, and community centers across North America. They also provide scholarships for students studying ethnobotany and herbal medicine.

For Ginger Support users, they offer free downloadable guides on “Herbal Nausea Relief for Pregnancy,” “Ginger for Travelers,” and “Using Herbs During Chemotherapy.”

Global Service Access: How Traditional Medicinals Ensures Worldwide Support

Traditional Medicinals understands that wellness doesn’t stop at borders. Their global service access model is designed to ensure that no matter where you live, you can receive the same level of care, information, and support.

1. Multilingual Customer Support

While English is the primary language of support, Traditional Medicinals offers translation services for key languages including Spanish, French, Portuguese, Japanese, and Mandarin. Customers can request a translator when calling or emailing — no additional charge.

2. Global Product Availability and Local Compliance

Each country’s version of Ginger Support may vary slightly to comply with local herbal regulations. For example, in the EU, certain flavorings are restricted, so the formula is adjusted without compromising efficacy. The customer care team is trained to explain these variations clearly.

3. Online Knowledge Base in Multiple Languages

The Traditional Medicinals website features a comprehensive FAQ and herbal guide section available in 12 languages. This includes detailed information on Ginger Support’s ingredients, safety profile, brewing instructions, and contraindications.

4. International Shipping and Returns

While direct shipping is limited to the U.S. and Canada, customers abroad can purchase Ginger Support through authorized retailers. If you encounter an issue with a product purchased overseas, contact your local distributor first. Traditional Medicinals will assist with coordination if needed.

5. Cultural Sensitivity in Support

The company trains its support staff in cultural competency. For example, they understand that in some cultures, discussing pregnancy openly is taboo, so representatives are trained to use discreet language and offer private consultation options.

FAQs: Common Questions About Traditional Medicinals Ginger Support Customer Care

Q1: Is the Ginger Support tea safe during pregnancy?

A: Yes, Traditional Medicinals Ginger Support is specifically formulated for use during pregnancy and is recommended by OB-GYNs. It contains only organic ginger root and other pregnancy-safe herbs. However, always consult your healthcare provider before starting any new supplement, especially in the first trimester.

Q2: Can I take Ginger Support with my prescription medications?

A: Ginger is generally safe, but it may interact with blood thinners, diabetes medications, or high blood pressure drugs. Always speak with your doctor or pharmacist before combining herbal remedies with prescription medications. Our customer care team can help you understand potential interactions.

Q3: How long does it take for Ginger Support to work?

A: Most users report feeling relief within 15–30 minutes of drinking a warm cup. For chronic nausea, consistent use over 3–7 days is recommended for optimal results.

Q4: Why is my tea bag leaking or the tea tastes bitter?

A: If your tea bag is damaged or the tea tastes overly bitter, it may be due to improper storage (exposure to heat or moisture). Store your tea in a cool, dry place. If you believe the product is defective, contact customer service with your batch number for a replacement.

Q5: Do you offer samples or trial packs of Ginger Support?

A: Traditional Medicinals does not offer free samples directly, but many retailers (like Whole Foods and CVS) carry single-serve packs for trial. You can also ask your local health food store to stock them.

Q6: Can I return Ginger Support if I don’t like the taste?

A: Yes, if purchased directly from Traditional Medicinals’ website, you may return unopened boxes within 30 days for a full refund. For retail purchases, return policies vary by store — check their return policy first.

Q7: Is Ginger Support vegan and gluten-free?

A: Yes. Ginger Support is certified vegan, gluten-free, non-GMO, and free from artificial flavors or preservatives. The tea bags are made from unbleached, plant-based material.

Q8: How do I know if my product is authentic?

A: Look for the Traditional Medicinals logo, USDA Organic seal, and Fair Trade Certified™ mark on the packaging. The batch number should be clearly printed. If purchasing online, only buy from authorized sellers listed on their official website.

Q9: What should I do if I experience an allergic reaction?

A: Stop using the product immediately. If you experience swelling, difficulty breathing, or hives, seek emergency medical attention. Report the incident to customer service at 1-800-487-3606 so they can investigate and notify regulatory agencies.

Q10: Can I contact customer service for herbal advice beyond Ginger Support?

A: Absolutely. While Ginger Support is a popular product, the customer care team is trained to assist with questions about any Traditional Medicinals product — from Chamomile to Echinacea. They’re here to support your overall herbal wellness journey.

Conclusion: Your Wellness Journey Starts With the Right Support

Traditional Medicinals Ginger Support is more than a tea — it’s a trusted ally in natural healing. But even the most powerful herbal remedy is only as effective as the support behind it. That’s why Traditional Medicinals has built a customer care system that doesn’t just answer questions — it empowers, educates, and comforts.

Whether you’re calling the toll-free number for the first time or emailing from across the globe, you’re not just a customer. You’re part of a community that values health, integrity, and the wisdom of plants. The fact that they’ve maintained this level of compassion and expertise for nearly 50 years is a testament to their mission.

Keep their toll-free numbers handy: 1-800-487-3606 (U.S.) and 1-800-387-3606 (Canada). Bookmark their website. Save their email. And remember — when you reach out, you’re not just getting help with a product. You’re connecting with a legacy of herbal wisdom that’s been passed down for generations — and now, it’s available to you, anytime you need it.

Your wellness matters. And with Traditional Medicinals Ginger Support, you’re never alone in your journey.