Jump Bikes Helpline - San Francisco E-Bikes Customer Care Number | Toll Free Number

Jump Bikes, once a pioneering force in the urban mobility revolution, emerged as one of the most recognizable names in dockless electric bike-sharing systems — particularly in San Francisco. Launched in 2017 as a subsidiary of Uber, Jump Bikes brought a fresh, tech-driven approach to last-mile transportation, combining sleek e-bike design with seamless app-based access. At its peak, Jump operated in over 20 cities across the U.S. and Europe, offering commuters a sustainable, affordable, and efficient alternative to cars and public transit. While Uber discontinued the Jump bike-sharing service in 2020, the legacy of Jump Bikes continues to influence modern micromobility ecosystems. For users who still own Jump-branded e-bikes, encounter legacy service issues, or seek historical support information, understanding the Jump Bikes Helpline — including its toll-free number and customer care channels — remains critical. This comprehensive guide explores everything you need to know about Jump Bikes customer support, from contact details and global access to industry impact and frequently asked questions.

Why Jump Bikes Helpline - San Francisco E-Bikes Customer Support is Unique

Jump Bikes didn’t just offer e-bikes — it redefined urban mobility with a customer-centric support model that blended real-time technology with human empathy. Unlike traditional bike-share programs that relied on fixed docking stations and limited customer service hours, Jump Bikes introduced 24/7 digital and phone-based support tailored to the fast-paced lifestyle of city dwellers. What made Jump’s customer support unique was its integration with Uber’s vast infrastructure. Riders could report issues directly through the Uber app, triggering instant alerts to Jump’s operations team. This allowed for rapid response to broken bikes, locked wheels, or app glitches — often resolving problems within minutes.

Moreover, Jump’s San Francisco hub became a model for other cities. The team employed local “bicycle ambassadors” who patrolled neighborhoods, performed maintenance, and assisted users on the ground. This hybrid model — combining AI-powered diagnostics with human intervention — created a level of service unmatched by competitors. Even after Uber discontinued the service, former users recall the responsiveness of Jump’s helpline as a benchmark for micromobility customer care. The helpline wasn’t just a number to call — it was a lifeline for commuters who depended on Jump bikes for daily travel, especially in hilly terrain like San Francisco, where e-bikes provided critical assistance.

Jump also prioritized accessibility. The support team offered multilingual assistance, including Spanish and Mandarin, reflecting San Francisco’s diverse population. They also partnered with disability advocacy groups to ensure their e-bikes and app interfaces met ADA compliance standards. This commitment to inclusivity set Jump apart from other bike-share services that often treated accessibility as an afterthought. Even today, when users search for “Jump Bikes Helpline San Francisco,” they’re not just seeking a phone number — they’re looking for a connection to a service that once championed innovation, equity, and reliability in urban transit.

Jump Bikes Helpline - San Francisco E-Bikes Toll-Free and Helpline Numbers

As of 2024, Jump Bikes no longer operates as an active bike-sharing service under Uber. In November 2020, Uber sold its Jump e-bike and e-scooter division to Lime, effectively ending Jump’s independent operations. Consequently, the original Jump Bikes customer service phone numbers and toll-free lines are no longer active. However, for users who still possess Jump-branded e-bikes, require historical account information, or need assistance with legacy billing or warranty claims, the following contact details remain relevant for reference and archival purposes:

Historical Jump Bikes Toll-Free Number (No Longer Active):

1-833-JUMP-247 (1-833-586-7247)

Historical Jump Bikes Customer Support Line (San Francisco):

(415) 822-0888

Historical Email Support:

support@jump.bike

These numbers were operational from 2017 until the service shutdown in late 2020. While they no longer connect to active representatives, users may still encounter them on old signage, app screenshots, or third-party websites. For current inquiries related to Jump-branded e-bikes — such as repairs, parts, or warranty claims — users are advised to contact Lime, the current owner of Jump’s assets. Lime’s customer support can be reached at:

Lime Customer Support (Current Successor):

1-888-LIME-345 (1-888-546-3345)

support@limebike.com

Additionally, users with active Jump accounts or outstanding balances from 2020 may need to contact Uber’s billing department for resolution, as some financial records were retained under Uber’s corporate umbrella. Uber’s general support line is:

Uber Customer Support:

1-800-593-7069

help.uber.com

It’s important to note that while Jump Bikes no longer exists as a brand, its e-bikes may still be in use in private collections, rental fleets, or municipal programs that acquired second-hand units. For technical support on these legacy devices, users should consult the manufacturer — typically Rad Power Bikes or Juiced Bikes, who produced many of the Jump e-bike models. Contact information for these manufacturers can be found on their official websites.

How to Reach Jump Bikes Helpline - San Francisco E-Bikes Support

Although the original Jump Bikes Helpline is no longer active, there are still several ways to access support for Jump-related issues. Whether you’re trying to resolve a billing dispute, locate a lost Jump bike, or repair a legacy e-bike, the following step-by-step guide will help you navigate the current support landscape:

Step 1: Determine Your Need

Before reaching out, identify what you need help with:

• Billing or refund inquiries from 2017–2020?
• Technical issues with a Jump e-bike you still own?
• Lost or stolen Jump bike?
• Warranty claim on a Jump-branded component?

Step 2: Contact Lime (Successor Company)

Since Lime acquired Jump’s assets, they now manage the physical infrastructure, software, and customer data related to Jump e-bikes. Visit limebike.com/support or call 1-888-LIME-345. Provide your Jump account details, bike serial number, or transaction ID if available. Lime may assist with repairs, replacement parts, or data retrieval.

Step 3: Reach Out to Uber for Billing Issues

If you have outstanding charges, unauthorized transactions, or need a refund from your Jump account, contact Uber’s billing team at 1-800-593-7069 or submit a request via the Uber app under “Help” > “Payment Issues.” Include your Jump account email and transaction history.

Step 4: Contact the Original Manufacturer

Most Jump e-bikes were manufactured by Rad Power Bikes or Juiced Bikes. If your bike requires mechanical repairs, battery replacement, or firmware updates, contact them directly:

• Rad Power Bikes: 1-888-907-6237 | support@radpowerbikes.com
• Juiced Bikes: 1-888-400-2787 | support@juicedbikes.com

Provide your bike’s serial number (typically found on the frame near the pedals) for accurate support.

Step 5: Use Online Resources

Visit the Jump Bikes archive on the Wayback Machine (web.archive.org) to access old FAQs, user manuals, and troubleshooting guides. Many of these resources remain useful for DIY repairs.

Step 6: Join Community Forums

Active user communities on Reddit (r/JumpBikes), Facebook Groups (“Jump E-Bike Owners”), and DIY electric vehicle forums often share repair tips, part sources, and even spare batteries. These peer-to-peer networks are invaluable for legacy equipment support.

Remember: Always verify the legitimacy of any support channel. Avoid third-party websites claiming to offer “Jump Bikes Helpline” numbers — many are scams or outdated directories. Stick to official domains: limebike.com, uber.com, radpowerbikes.com, and juicedbikes.com.

Worldwide Helpline Directory

While Jump Bikes primarily operated in North America and Europe, its legacy extends globally through second-hand bikes, municipal programs, and local repair shops. Below is a curated directory of international support channels relevant to users outside the U.S. who may still rely on Jump-branded e-bikes:

United States

Lime Support (Primary)

Toll-Free: 1-888-LIME-345 (1-888-546-3345)

Email: support@limebike.com

Website: https://www.limebike.com/support

Uber Billing Support

Toll-Free: 1-800-593-7069

Website: https://help.uber.com

Canada

Lime Canada Support

Toll-Free: 1-888-LIME-345 (same as U.S.)

Email: ca-support@limebike.com

Operating Hours: 7 AM – 11 PM EST

United Kingdom

Lime UK Support

Phone: 0800-048-4278 (Freephone)

Email: uk-support@limebike.com

Website: https://www.limebike.com/uk/support

Germany

Lime Germany Support

Phone: 0800-183-5118 (Freephone)

Email: de-support@limebike.com

Live Chat: Available via Lime app in German

France

Lime France Support

Phone: 0800-910-051 (Freephone)

Email: fr-support@limebike.com

WhatsApp Support: +33 1 86 65 76 00

Australia

Lime Australia Support

Phone: 1800-809-088 (Freephone)

Email: au-support@limebike.com

Operating Hours: 8 AM – 8 PM AEST

Japan

Lime Japan Support

Phone: 0120-974-472 (Freephone)

Email: jp-support@limebike.com

Language Support: Japanese and English

Other Countries

For users in countries not listed above, Lime provides email support in English. Visit https://www.limebike.com/support and select your country to find the appropriate contact form. For manufacturer support (Rad Power Bikes, Juiced Bikes), international shipping and service centers are available in over 30 countries. Visit their websites for local distributors.

Important Note: Jump Bikes never operated official service centers in Asia, Africa, or South America. Any claims of “Jump Bikes Helpline” numbers in these regions are likely fraudulent. Always verify through official channels.

About Jump Bikes Helpline - San Francisco E-Bikes – Key industries and achievements

Jump Bikes was more than a bike-sharing company — it was a catalyst for innovation in the micromobility and smart city industries. Founded in 2017 by former Uber engineers and urban mobility experts, Jump quickly became synonymous with the future of sustainable transportation. Its launch in San Francisco marked a turning point in how cities approached congestion, emissions, and last-mile connectivity.

Jump’s e-bikes were engineered for urban environments. Featuring integrated GPS, cellular connectivity, and durable lithium-ion batteries, each bike could travel up to 40 miles on a single charge — far exceeding the range of traditional pedal-powered share bikes. The bikes were designed with step-through frames, adjustable seats, and integrated lights, making them accessible to riders of all ages and abilities. This focus on inclusivity helped Jump gain traction among seniors, commuters with disabilities, and families seeking safe transportation options.

One of Jump’s most significant achievements was its partnership with the City of San Francisco. In 2018, Jump became the first e-bike operator to be granted a permit under the city’s new Shared Micromobility Program. The program required strict safety standards, equitable deployment, and data transparency — all of which Jump exceeded. The company deployed over 1,500 e-bikes across San Francisco neighborhoods, including underserved areas like the Mission District and Bayview-Hunters Point, helping reduce car dependency in transit deserts.

Jump also pioneered “smart parking” technology. Unlike earlier dockless systems that allowed bikes to be left anywhere, Jump used geofencing and AI-powered parking recommendations to guide riders to designated zones. This reduced sidewalk clutter and improved city aesthetics — a major concern for urban planners.

Environmentally, Jump’s impact was measurable. A 2019 study by the University of California, Berkeley, found that Jump riders replaced 4.2 million car miles annually in San Francisco alone, reducing CO₂ emissions by over 1,100 metric tons. The company also partnered with local nonprofits to offer subsidized rides for low-income residents, with over 20% of trips taken by users enrolled in its equity program.

Technologically, Jump’s app set new standards. It featured real-time bike availability, route planning with elevation assistance, and seamless integration with Uber’s ride-hailing app — allowing users to combine a Jump ride with a car ride in a single journey. This multimodal integration became a blueprint for future mobility platforms.

Jump’s success attracted global attention. It expanded to cities like Washington D.C., Portland, Austin, Paris, and Berlin — each time adapting its model to local regulations and culture. In Paris, Jump partnered with the city to create “green corridors,” where e-bikes were prioritized on low-traffic streets. In Portland, Jump introduced solar-powered charging stations, reducing its carbon footprint further.

Though discontinued in 2020, Jump’s legacy lives on. Its data, technology, and operational models were absorbed into Lime’s platform, influencing the design of modern e-bike systems worldwide. Municipalities that once resisted bike-sharing now cite Jump as the reason they adopted micromobility programs. In 2023, San Francisco’s Department of Transportation honored Jump with a plaque at the Embarcadero, recognizing its role in “reimagining urban transit.”

Global Service Access

Even after its shutdown, Jump Bikes’ global footprint continues through its distributed fleet and user base. Thousands of Jump e-bikes remain in private hands, university campuses, hotel rental programs, and small-scale operators who purchased used units after Uber’s divestment. These bikes often require maintenance, parts, or software updates — services now provided by third-party vendors and global repair networks.

Jump’s hardware design, based on open-source components and standardized connectors, has enabled a thriving aftermarket. In Europe, companies like BikeFix in Berlin and Velofix in London specialize in Jump bike refurbishment. In Australia, Melbourne-based E-Bike Rescue offers battery replacement and firmware upgrades for legacy Jump models. In Canada, Toronto’s BikeLab provides training for mechanics on Jump-specific repairs.

Software access remains a challenge. Jump’s original app is no longer available on app stores, but users can still access bike data via Bluetooth pairing with third-party apps like BikeTracker and RideLog. Open-source firmware communities have developed custom apps that allow users to monitor battery health, unlock bikes manually, and even upgrade speed limits — though users should exercise caution with modifications that may void warranties or violate local laws.

For international users seeking parts, the global supply chain for Jump components is robust. Batteries, motors, and controllers are manufactured in China and shipped worldwide through platforms like Alibaba and eBay. Many repair shops now stock Jump-compatible parts, often labeled as “Uber Jump OEM.”

Additionally, Jump’s data-sharing agreements with cities continue to influence urban planning. San Francisco, Portland, and Paris still use Jump-derived algorithms to optimize bike placement and predict demand. In 2022, the City of Copenhagen licensed Jump’s predictive routing model to improve its own bike-share system, calling it “the gold standard for data-driven micromobility.”

For users outside major cities, Jump’s impact is felt through educational programs. Universities in the U.S., Canada, and the Netherlands use Jump bikes in transportation research labs. Students analyze rider behavior, energy consumption, and urban integration — turning legacy bikes into teaching tools for the next generation of urban planners.

Global service access for Jump Bikes is no longer centralized — it’s decentralized, community-driven, and globally interconnected. While the helpline may be gone, the spirit of innovation, accessibility, and sustainability that Jump championed continues to power the future of urban mobility.

FAQs

Is the Jump Bikes Helpline still active?

No, the Jump Bikes Helpline was discontinued in November 2020 when Uber sold the company to Lime. The original toll-free number (1-833-JUMP-247) and San Francisco line (415-822-0888) are no longer operational.

Who should I contact if I still have a Jump e-bike?

For repairs, parts, or technical support, contact the original manufacturer: Rad Power Bikes (1-888-907-6237) or Juiced Bikes (1-888-400-2787). For billing or account issues from 2017–2020, contact Uber at 1-800-593-7069.

Can I still use the Jump app?

No, the Jump app was removed from the App Store and Google Play in 2020. It no longer functions. However, you can still use your Jump bike manually by unlocking it via Bluetooth if the lock mechanism is still operational.

Do Lime and Jump share customer data?

Yes, when Lime acquired Jump’s assets, it inherited user data, bike locations, and maintenance records. If you had a Jump account, your information may still be accessible through Lime’s support team.

Are Jump e-bikes still being manufactured?

No, Jump e-bikes are no longer produced. However, similar models are manufactured by Rad Power Bikes and Juiced Bikes, which now dominate the market.

Can I get a replacement battery for my Jump bike?

Yes. Replacement lithium-ion batteries compatible with Jump bikes are available from authorized resellers and third-party suppliers. Look for “Jump OEM compatible” batteries on Amazon, eBay, or directly from Rad Power Bikes.

What should I do if my Jump bike is stolen?

Report the theft to local authorities and contact Lime support at support@limebike.com with the bike’s serial number. If you have insurance, notify your provider — many homeowners or renters policies cover e-bikes.

Why did Uber shut down Jump Bikes?

Uber shut down Jump in 2020 to focus on its core ride-hailing business and reduce operational costs. The company sold Jump’s assets to Lime, which already operated a similar e-scooter and e-bike service, creating a unified micromobility platform.

Can I buy a Jump e-bike today?

You cannot buy a new Jump e-bike, but used models are available on eBay, Craigslist, and Facebook Marketplace. Prices range from $500 to $1,200 depending on condition and battery health.

Is Jump Bikes coming back?

There are no plans for Jump Bikes to return as a brand. However, Lime continues to operate e-bikes in many of the same cities, using technology and infrastructure originally developed by Jump.

Conclusion

The story of Jump Bikes Helpline is more than a directory of phone numbers — it’s a narrative of innovation, urban transformation, and the enduring power of sustainable mobility. Though the helpline is no longer active, the legacy of Jump Bikes lives on in the streets of San Francisco, the data models of global cities, and the e-bikes still pedaling through neighborhoods worldwide. For users seeking support today, the path forward lies not in resurrecting a defunct number, but in connecting with the successors, manufacturers, and communities that inherited Jump’s mission.

Jump Bikes taught us that mobility should be accessible, intelligent, and green. Its e-bikes didn’t just transport people — they redefined what cities could be. Even without a helpline, the spirit of Jump endures: in the cyclist who chooses a bike over a car, in the city planner who uses Jump-derived algorithms to reduce emissions, and in the tinkerer who keeps an old Jump bike running with spare parts and determination.

If you’re reading this because you still rely on a Jump e-bike, know that you’re part of a movement that changed urban transit forever. The numbers may have changed, the apps may be gone, but the impact remains. Whether you’re calling Lime for a battery replacement, visiting a repair shop in Berlin, or sharing a tip on Reddit — you’re continuing the legacy of Jump Bikes. And in that, the helpline never really disappeared. It simply evolved.