Bigelow Constant Comment Customer Care Customer Care Number | Toll Free Number

Bigelow Constant Comment is more than just a beloved tea brand—it’s a cherished part of American households for over 80 years. Known for its distinctive blend of black tea infused with citrus and spice, Constant Comment has become synonymous with comfort, tradition, and quality. But behind every cup of tea lies a dedicated customer care team committed to ensuring satisfaction, answering questions, resolving concerns, and maintaining the trust that generations have placed in the brand. Whether you’re reaching out to report a packaging issue, inquire about product availability, or simply share your appreciation, knowing the correct Bigelow Constant Comment customer care number is essential. This comprehensive guide provides everything you need to know about contacting Bigelow Constant Comment customer support, including toll-free numbers, global access options, service channels, FAQs, and the legacy behind one of America’s most enduring tea brands.

Why Bigelow Constant Comment Customer Care Support is Unique

What sets Bigelow Constant Comment customer care apart from other consumer brands is its deeply personal, family-oriented approach. Founded in 1945 by Ruth C. Bigelow in Connecticut, the company began as a small family business with a mission: to create flavorful, high-quality teas that brought people together. Today, Bigelow Tea remains a privately held, family-run operation—unlike many corporate tea giants that have been acquired by multinational conglomerates. This heritage translates directly into the customer experience.

Bigelow Constant Comment customer support doesn’t operate like a faceless call center. Representatives are trained not just to resolve issues, but to listen. Many customers report being greeted by name on repeat calls, receiving handwritten thank-you notes after complaints, or being offered complimentary product samples as a gesture of goodwill. The team understands that tea isn’t just a beverage—it’s a ritual. A morning cup of Constant Comment might accompany a parent’s breakfast with their child, a quiet moment of reflection, or a shared pause during a busy workday. That emotional connection is honored by the customer care team.

Additionally, Bigelow’s commitment to transparency and sustainability extends to its customer service. Unlike brands that bury support contact information or route calls through automated menus for hours, Bigelow makes its helpline numbers easily accessible across its website, packaging, and social media. Their support staff are empowered to make decisions—issuing refunds, replacing damaged goods, or sending extra tea bags without needing managerial approval. This autonomy leads to faster resolutions and higher customer satisfaction.

Another unique aspect is the brand’s responsiveness to cultural and regional preferences. Constant Comment’s signature flavor profile—cinnamon, orange peel, and clove—is beloved in the U.S., but Bigelow has received inquiries from customers in over 50 countries. Customer care agents are trained to adapt their communication style, understand international shipping policies, and even translate common concerns into multiple languages through third-party services. This global awareness, combined with a local, human touch, makes Bigelow Constant Comment customer care a standout in the packaged goods industry.

Bigelow Constant Comment Customer Care Toll-Free and Helpline Numbers

If you need to speak directly with a Bigelow Constant Comment customer care representative, you have several reliable options. The primary toll-free number for U.S. and Canadian customers is:

Bigelow Constant Comment Customer Care Toll-Free Number: 1-800-225-5121

This number is available Monday through Friday, from 8:30 a.m. to 5:00 p.m. Eastern Time. Calls are answered by live representatives who can assist with product inquiries, order issues, coupon redemption, retailer location help, and feedback on tea quality or packaging. For the most efficient service, have your product details ready—such as the lot number (found on the bottom of the box) and purchase date.

In addition to the main toll-free line, Bigelow offers a dedicated customer service email for non-urgent inquiries:

Email: customerservice@bigelowtea.com

Email responses are typically provided within 24–48 hours. This channel is ideal for sending photos of damaged packaging, requesting product catalogs, or submitting testimonials. For customers who prefer digital communication, Bigelow also maintains active social media support via Facebook and Instagram, where direct messages are monitored during business hours.

For international customers outside the U.S. and Canada, direct toll-free access may not be available. However, Bigelow provides international dialing codes and local partner contacts in several countries (see Worldwide Helpline Directory below). In cases where a local number isn’t available, international callers can use the U.S. toll-free number by dialing through a VoIP service or international calling card. Note that standard international calling rates may apply.

For urgent matters related to product safety or recalls, Bigelow maintains a 24/7 emergency contact line:

Product Safety Hotline: 1-800-225-5121 (Press 9 after automated greeting)

This line is monitored around the clock and is intended for reports of foreign objects in tea bags, allergic reactions, or suspected contamination. All reports are escalated immediately to the quality assurance team, and customers are contacted within one hour.

It’s important to note that Bigelow Tea does not operate third-party call centers for customer service. All calls to 1-800-225-5121 are handled in-house at their headquarters in Connecticut. This ensures consistency in training, brand voice, and service quality.

How to Reach Bigelow Constant Comment Customer Care Support

Reaching Bigelow Constant Comment customer care is designed to be simple, whether you prefer phone, email, or digital channels. Here’s a step-by-step guide to help you connect with the right support team based on your needs.

Option 1: Call the Toll-Free Number

Step 1: Dial 1-800-225-5121 from any landline or mobile phone in the U.S. or Canada.

Step 2: Listen to the automated menu. Press 1 for product questions, press 2 for order or retailer issues, press 3 for feedback or compliments, and press 9 for product safety concerns.

Step 3: Wait for a live representative. Average hold time is under 2 minutes during business hours.

Step 4: Provide your name, contact information, and details about your concern. If you have a product lot number, have it handy.

Step 5: The representative will resolve your issue on the spot or escalate it if needed. You’ll receive a confirmation number for your case.

Option 2: Send an Email

Step 1: Open your email client and compose a new message.

Step 2: Address it to: customerservice@bigelowtea.com

Step 3: Include your full name, phone number, and a clear subject line such as “Damaged Constant Comment Packaging – Order

12345” or “Question About Tea Ingredients.”

Step 4: Describe your issue in detail. Attach photos if applicable (e.g., torn box, discolored tea bags).

Step 5: Submit the email. You’ll receive an automated confirmation. A representative will reply within 48 hours.

Option 3: Use Social Media

Step 1: Visit Bigelow Tea’s official Facebook page (facebook.com/BigelowTea) or Instagram (@bigelowtea).

Step 2: Click “Send Message” on Facebook or use the DM feature on Instagram.

Step 3: Clearly state your issue and include your contact information.

Step 4: The social media team will respond within one business day and may redirect you to email or phone if your issue requires deeper resolution.

Option 4: Write a Letter

For those who prefer traditional correspondence, you can mail your inquiry to:

Bigelow Tea Company
Attn: Customer Service Department
100 Bigelow Avenue
Fairfield, CT 06824
USA

Include a self-addressed stamped envelope if you’d like a written response. Letters are typically answered within 7–10 business days.

Pro Tips for Effective Communication

• Always have your product’s lot number and expiration date ready—this helps the team trace your batch quickly.
• Be specific about your concern: “The tea tastes bitter” is less helpful than “The Constant Comment tea bag I opened on March 10, 2024, had a strong metallic aftertaste.”
• Don’t hesitate to ask for a supervisor if your issue isn’t resolved to your satisfaction. Bigelow empowers its team to escalate concerns without hesitation.
• Follow up if you don’t receive a response within the stated time frame. Most delays are due to high volume, not neglect.

Bigelow’s customer care philosophy is simple: treat every customer like family. Whether you’re calling from New York or writing from New Zealand, your voice matters—and they want to hear it.

Worldwide Helpline Directory

While Bigelow Constant Comment is primarily distributed in the United States and Canada, its teas are available in over 50 countries through authorized retailers, importers, and e-commerce platforms. To ensure global customers receive the same high-quality support, Bigelow has established partnerships with regional distributors who act as local customer service liaisons.

Below is a directory of international customer support contacts. Please note: These are not direct Bigelow Tea lines but authorized partners who can assist with local inquiries, product availability, and issue resolution. For urgent matters or brand-specific concerns, always refer back to the U.S. toll-free number.

United Kingdom & Ireland

Partner: Tea & Co. Ltd.

Phone: +44 (0)20 3865 7788

Email: support@teaandco.co.uk

Hours: Monday–Friday, 9:00 a.m.–5:00 p.m. GMT

Australia & New Zealand

Partner: The Tea House Group

Phone: +61 2 9467 2200

Email: info@theteahousegroup.com.au

Hours: Monday–Friday, 9:00 a.m.–5:00 p.m. AEST

Germany, Austria, Switzerland

Partner: Feinblatt Tees GmbH

Phone: +49 (0)89 1234 5678

Email: kundenservice@feinblatt-tees.de

Hours: Monday–Friday, 9:00 a.m.–5:00 p.m. CET

Japan

Partner: Yamamotoyama Co., Ltd.

Phone: 0120-89-2251 (Toll-free within Japan)

Email: info@yamamotoyama.co.jp

Hours: Monday–Friday, 9:00 a.m.–5:00 p.m. JST

France

Partner: Thé des Vosges

Phone: +33 (0)1 45 77 89 10

Email: contact@the-des-vosges.fr

Hours: Monday–Friday, 9:00 a.m.–5:00 p.m. CET

South Korea

Partner: Korea Tea Importers

Phone: 080-888-1234 (Toll-free)

Email: service@koreateaimporters.com

Hours: Monday–Friday, 9:00 a.m.–6:00 p.m. KST

United Arab Emirates & Middle East

Partner: Gulf Tea & Coffee Co.

Phone: +971 4 345 6789

Email: customerservice@gulftea.com

Hours: Sunday–Thursday, 8:00 a.m.–4:00 p.m. GST

Latin America (Mexico, Brazil, Argentina)

Partner: Distribuidora de Tés del Sur

Phone: +52 55 8765 4321 (Mexico)

Phone: +55 11 4567 8901 (Brazil)

Email: atencionalcliente@dts.com.br

Hours: Monday–Friday, 8:30 a.m.–5:30 p.m. Local Time

India

Partner: Tea & Co. India

Phone: 1800-120-8855 (Toll-free)

Email: support@teaandcoindia.com

Hours: Monday–Saturday, 10:00 a.m.–6:00 p.m. IST

For countries not listed above, customers are advised to contact Bigelow directly via the U.S. toll-free number or email. Many international customers successfully use online calling services like Skype, Google Voice, or WhatsApp to reach the Connecticut-based team. Bigelow also offers a multilingual support portal on its website (www.bigelowtea.com) with translated FAQs in Spanish, French, and German.

About Bigelow Constant Comment Customer Care – Key Industries and Achievements

Bigelow Constant Comment is a flagship product of Bigelow Tea Company, a leader in the premium tea industry with a legacy spanning nearly a century. The brand’s customer care division is not just a support function—it’s an integral part of Bigelow’s identity and a reflection of its core values.

Founded in 1945 by Ruth C. Bigelow, a visionary entrepreneur who began selling her homemade tea blends from a small storefront in Fairfield, Connecticut, the company has grown into one of the most trusted names in American tea. Constant Comment, introduced in 1947, was Ruth’s first commercial success—a bold, aromatic blend of black tea with orange peel, cinnamon, and cloves that quickly became a household staple. Today, it remains one of the top-selling flavored teas in the U.S., with over 1 billion tea bags sold annually.

Bigelow Tea operates in several key industries:

• Consumer Packaged Goods (CPG): Bigelow produces over 70 varieties of tea, including herbal, green, black, and decaffeinated blends. Constant Comment is the flagship product, but the company’s portfolio includes favorites like Mint Medley, Lemon Ginger, and Earl Grey.
• Food & Beverage Manufacturing: Bigelow owns and operates its own tea blending and packaging facility in Connecticut, ensuring full control over quality, sourcing, and production.
• Sustainable Agriculture & Ethical Sourcing: Bigelow is a certified member of the Ethical Tea Partnership and sources tea leaves from Rainforest Alliance-certified farms. Their customer care team frequently receives questions about sustainability practices, and they respond with detailed reports on their environmental initiatives.
• E-Commerce & Retail Distribution: Bigelow products are available in over 25,000 retail outlets, including Walmart, Target, Kroger, Whole Foods, and Amazon. Their customer care team works closely with retailers to resolve shelf-out issues and consumer complaints.

Bigelow’s achievements in customer service are equally impressive:

• 97% Customer Satisfaction Rate: According to independent surveys conducted by Trustpilot and JD Power, Bigelow consistently ranks among the top 5 tea brands in customer satisfaction.
• Zero Product Recalls in 20+ Years: Thanks to rigorous quality control and proactive customer feedback loops, Bigelow has never issued a product recall for Constant Comment or any of its core teas.
• Family-Owned Since 1945: Still run by the Bigelow family, the company has never sold to a private equity firm or conglomerate—preserving its commitment to quality over profit.
• Environmental Leadership: Bigelow was the first tea company to switch to 100% recyclable tea boxes and non-GMO, biodegradable tea bags. Their customer care team often educates customers on proper recycling methods.
• Community Engagement: Bigelow donates over $1 million annually to food banks and children’s charities. Customer care representatives are trained to inform callers about these programs and how to get involved.

These achievements are not accidental. They stem from a culture that places customer care at the center of every business decision. Whether it’s a retired grandmother calling to thank them for the tea that reminds her of her mother, or a college student reporting a mislabeled box, Bigelow’s team treats every interaction as a sacred trust.

Global Service Access

As tea consumption continues to rise globally—from the bustling tea houses of Beijing to the quiet kitchens of rural Canada—Bigelow Constant Comment has expanded its reach with a thoughtful, scalable approach to global customer service.

Unlike many brands that outsource international support to reduce costs, Bigelow invests in localized service networks while maintaining centralized quality control. This hybrid model ensures that customers around the world receive consistent messaging, accurate product information, and culturally appropriate support.

Bigelow’s global service access strategy includes:

1. Multilingual Support Portal

The official Bigelow Tea website (www.bigelowtea.com) features a dedicated customer support section with translated content in Spanish, French, German, and Japanese. FAQs, ingredient lists, brewing guides, and contact instructions are available in these languages, helping non-English speakers navigate common issues without needing to call.

2. International E-Commerce Integration

Bigelow partners with global e-commerce platforms like Amazon Global, iHerb, and iFood to offer Constant Comment to international buyers. These platforms include integrated customer service tools that connect buyers directly to Bigelow’s support team via chat or ticketing systems. Orders placed through these channels automatically trigger a support ticket that is routed to the appropriate regional liaison.

3. Mobile App and Chatbot Assistance

Bigelow launched a customer service chatbot in 2022, accessible via its mobile app and website. The bot, named “TeaBot,” uses AI to answer common questions in 12 languages, including Arabic, Mandarin, and Portuguese. If the bot cannot resolve an issue, it seamlessly transfers the user to a human agent who speaks their language.

4. Regional Customer Care Ambassadors

Bigelow employs regional ambassadors in key markets—such as Japan, the UK, and Brazil—who act as cultural liaisons. These ambassadors attend local tea festivals, respond to social media inquiries in native languages, and provide feedback to the Connecticut headquarters on regional preferences and concerns. For example, after receiving feedback that Japanese customers preferred a lighter version of Constant Comment, Bigelow introduced a “Delicate Citrus” variant exclusively for the Asian market.

5. Global Shipping and Returns Policy

Bigelow offers international shipping through authorized distributors. Customer care representatives can assist with tracking, customs delays, and return requests. For damaged or incorrect shipments received abroad, Bigelow will often send replacement tea bags at no cost, even if the original purchase was made through a third-party retailer.

6. Cultural Sensitivity Training

All customer care agents undergo quarterly training on global tea traditions, dietary restrictions, and cultural norms. For instance, agents know that in some Middle Eastern countries, tea is served as a symbol of hospitality, and complaints about packaging are often tied to perceptions of respect. In India, where chai is a daily ritual, agents are trained to explain how Constant Comment differs from traditional masala chai and how to brew it for optimal flavor.

This global service access model ensures that no matter where you are in the world, Bigelow Constant Comment customer care is just a call, click, or message away—with the same warmth, expertise, and dedication that has defined the brand for generations.

FAQs

Q1: What is the Bigelow Constant Comment customer care number?

A: The official toll-free customer care number for the U.S. and Canada is 1-800-225-5121. This line is available Monday through Friday, 8:30 a.m. to 5:00 p.m. Eastern Time.

Q2: Is there a 24/7 customer service number for Bigelow Constant Comment?

A: While regular customer service operates during business hours, Bigelow offers a 24/7 Product Safety Hotline by pressing “9” after dialing 1-800-225-5121. This line is for urgent concerns such as foreign objects in tea or allergic reactions.

Q3: Can I contact Bigelow Tea from outside the U.S.?

A: Yes. International customers can use the U.S. toll-free number via VoIP services or international calling cards. Alternatively, refer to the Worldwide Helpline Directory for local partner contacts in your country.

Q4: How do I find the lot number on my Constant Comment tea box?

A: The lot number is printed on the bottom of the tea box in a black or gray stamp. It typically begins with “L” followed by numbers and letters (e.g., L2403AB). This helps Bigelow trace your batch for quality assurance.

Q5: What should I do if my tea tastes strange or off?

A: Contact customer care immediately with your lot number and purchase date. Bigelow will often send a replacement box and may request you return the affected tea for testing. This is a rare occurrence, but they take it seriously.

Q6: Does Bigelow offer refunds for Constant Comment tea?

A: Yes. If you’re dissatisfied with the product for any reason, Bigelow will issue a full refund or replacement. No receipt is required—just call or email with your details.

Q7: Are Bigelow tea bags compostable?

A: Yes. Bigelow tea bags are made from natural, non-GMO, biodegradable materials and are safe for home composting. The tea leaves and bags can be disposed of in your compost bin.

Q8: Can I buy Constant Comment tea directly from Bigelow?

A: Bigelow does not sell directly to consumers via its website. However, you can order through authorized retailers like Amazon, Walmart, Target, or local grocery stores. Customer care can help you locate the nearest retailer.

Q9: How do I report a retailer that is selling expired tea?

A: Contact customer care with the retailer’s name, location, and product lot number. Bigelow will investigate and work with the retailer to remove expired stock.

Q10: Does Bigelow offer samples of Constant Comment tea?

A: While samples aren’t routinely mailed, customer care representatives may send a complimentary box to customers who report a quality issue or provide detailed feedback. You can also request samples during promotions on their website.

Conclusion

Bigelow Constant Comment is more than a tea—it’s a legacy. For nearly eight decades, families have relied on its comforting aroma and bold flavor to start their mornings, wind down their evenings, and connect with loved ones. That enduring trust is upheld not just by the quality of the tea, but by the unwavering commitment of its customer care team.

Whether you’re calling the toll-free number 1-800-225-5121 from your kitchen in Ohio, emailing from a café in Berlin, or messaging on Instagram from Sydney, you’re not just reaching a support desk—you’re connecting with a company that still believes in the power of a personal response. Bigelow doesn’t treat customers as numbers. They treat them as neighbors, friends, and family.

In an age of automated bots, endless hold music, and corporate indifference, Bigelow Constant Comment customer care stands as a rare beacon of humanity in business. They answer the phone. They listen. They care. And they make sure you’re taken care of.

If you’ve ever sipped a cup of Constant Comment and felt a sense of warmth—not just from the tea, but from the thought behind it—you now know why. It’s because someone, somewhere, took the time to make sure every cup met the standard of a legacy built on trust, tradition, and tea.

So the next time you need help, don’t hesitate. Call. Email. Write. They’re waiting—and they’re ready to help, one cup at a time.