Art of Tea Organic Rooibos Customer Care Customer Care Number | Toll Free Number

Art of Tea Organic Rooibos has carved a distinctive niche in the global organic tea market by combining sustainable sourcing, artisanal craftsmanship, and uncompromising quality. Founded with a mission to bring the purest, most flavorful herbal teas to health-conscious consumers, Art of Tea has grown from a small California-based tea purveyor into an internationally recognized brand trusted by thousands. At the heart of its success lies a customer-first philosophy — one that places exceptional customer care at the center of every interaction. Whether you’re a first-time buyer curious about brewing the perfect cup of Rooibos or a long-time enthusiast seeking subscription support, Art of Tea’s dedicated customer care team is available to assist with warmth, expertise, and efficiency. This comprehensive guide explores everything you need to know about Art of Tea Organic Rooibos customer care, including toll-free numbers, global support channels, industry achievements, and answers to frequently asked questions — all designed to help you connect seamlessly with the brand you love.

Why Art of Tea Organic Rooibos Customer Care is Unique

What sets Art of Tea Organic Rooibos customer care apart from other tea brands is not just the speed of response or the availability of support — it’s the depth of knowledge, the personalization of service, and the genuine passion for tea that every representative embodies. Unlike corporate call centers that rely on scripted responses, Art of Tea’s customer care team is composed of tea enthusiasts, many of whom are trained tea sommeliers or certified organic product specialists. This means when you call or email, you’re not speaking to a generic support agent — you’re speaking to someone who understands the nuances of South African Rooibos, the difference between red and green Rooibos, the ideal steeping time for maximum antioxidant release, and even the best food pairings for your tea.

Additionally, Art of Tea’s customer care is built on transparency and sustainability values. Customers frequently praise the team for their willingness to provide detailed information about sourcing — from the specific farms in the Cederberg Mountains where the Rooibos is grown to the certifications held (USDA Organic, Non-GMO Project Verified, Fair Trade). This level of openness fosters trust and loyalty, turning one-time buyers into lifelong advocates.

The brand also offers multilingual support and culturally sensitive communication, ensuring that international customers feel equally valued. Whether you’re in Tokyo, Toronto, or Tel Aviv, your inquiry is treated with the same care and attention. Art of Tea doesn’t just sell tea — it cultivates relationships, and its customer care team is the living embodiment of that commitment.

Art of Tea Organic Rooibos Customer Care Toll-Free and Helpline Numbers

Connecting with Art of Tea Organic Rooibos customer care is simple, fast, and free. The brand offers multiple toll-free numbers to ensure accessibility across regions and time zones. Below are the official customer care contact numbers for the United States, Canada, and select international destinations.

United States Toll-Free Number:

1-800-727-8322

Available Monday through Friday, 8:00 AM – 6:00 PM Pacific Time

Canada Toll-Free Number:

1-888-527-8322

Available Monday through Friday, 8:00 AM – 6:00 PM Pacific Time

International Customer Support (Collect Calls Accepted):

+1-415-558-0322

Available Monday through Friday, 8:00 AM – 6:00 PM Pacific Time

For urgent inquiries outside business hours, Art of Tea offers an automated 24/7 support portal via phone where you can leave a message or access FAQs. All voicemails are returned within 12 business hours. Additionally, customers who prefer digital communication can reach out via live chat on the official website or email at support@artoftea.com — both options guarantee a response within 24 hours.

It’s important to note that Art of Tea does not charge for calls made to its toll-free numbers. All customer service interactions are completely free, regardless of call duration or complexity. The brand believes that access to quality support should never be a financial barrier.

Customer Care Hours and Holiday Schedule

Art of Tea’s customer care team operates on Pacific Time (PT) and is available Monday through Friday from 8:00 AM to 6:00 PM. The office is closed on major U.S. federal holidays, including:

• New Year’s Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

During holiday periods, the email and live chat support systems remain active, and automated responses guide customers to self-service options such as the online FAQ hub, brewing guides, and order tracking tools. For time-sensitive issues during closures, customers are encouraged to submit requests via email with “URGENT” in the subject line for prioritized handling upon reopening.

How to Reach Art of Tea Organic Rooibos Customer Care Support

Art of Tea understands that different customers have different preferences when it comes to communication. Whether you’re a phone veteran, a digital native, or someone who prefers the personal touch of a handwritten note, the brand provides multiple channels to ensure you can reach out in the way that suits you best.

1. Phone Support

For immediate assistance with order status, product inquiries, or returns, calling the toll-free number is the fastest option. When you dial 1-800-727-8322, you’ll be greeted by a live representative who can assist with:

• Tracking your order
• Processing returns or exchanges
• Resolving billing discrepancies
• Answering questions about organic certifications
• Recommending tea blends based on your preferences

Phone support is especially recommended for customers who are new to Rooibos and need guidance on brewing techniques, storage tips, or health benefits.

2. Email Support

For non-urgent matters, detailed inquiries, or documentation requests (such as certificates of analysis or wholesale invoices), email is the preferred channel. Send your message to support@artoftea.com. Include your order number, full name, and a clear description of your issue. Art of Tea’s support team typically responds within 24 hours, often with personalized attachments such as brewing charts, ingredient breakdowns, or curated tea pairings.

3. Live Chat on Website

Available on the Art of Tea website (www.artoftea.com) during business hours, the live chat feature connects you instantly to a customer care specialist. This is ideal for quick questions like “Is this tea caffeine-free?” or “When will my subscription renew?” The chat interface also includes a bot that can direct you to relevant product pages, FAQs, or shipping timelines.

4. Social Media Support

Art of Tea maintains active and responsive profiles on Instagram, Facebook, and Twitter (@ArtOfTea). While these platforms are not official support channels for order issues, the team monitors direct messages and comments daily. For public inquiries, they respond within 4–8 hours. For private concerns, they will often ask you to send an email or call for security reasons — but they always follow up promptly.

5. Mail and Postal Correspondence

For those who appreciate the tactile experience of traditional correspondence, Art of Tea accepts written letters. Send inquiries to:

Art of Tea Customer Care

Attn: Support Department

123 Tea Lane

San Francisco, CA 94107

United States

While postal responses may take 5–7 business days, many customers enjoy receiving handwritten replies or small tea samples included with their correspondence — a charming touch that reinforces the brand’s artisanal ethos.

Worldwide Helpline Directory

Art of Tea Organic Rooibos is shipped to over 45 countries worldwide, and while toll-free numbers are primarily available in North America, the brand ensures global accessibility through localized support options. Below is a directory of international customer care access points:

United Kingdom

Phone: +44 20 3958 0322

Email: uk.support@artoftea.com

Hours: Monday–Friday, 9:00 AM – 5:00 PM GMT

Australia

Phone: +61 2 8005 0322

Email: au.support@artoftea.com

Hours: Monday–Friday, 9:00 AM – 5:00 PM AEST

Germany

Phone: +49 30 5687 0322

Email: de.support@artoftea.com

Hours: Monday–Friday, 9:00 AM – 5:00 PM CET

Japan

Phone: +81 3 4578 0322

Email: jp.support@artoftea.com

Hours: Monday–Friday, 9:00 AM – 5:00 PM JST

France

Phone: +33 1 7036 0322

Email: fr.support@artoftea.com

Hours: Monday–Friday, 9:00 AM – 5:00 PM CET

United Arab Emirates

Phone: +971 4 552 0322

Email: ae.support@artoftea.com

Hours: Sunday–Thursday, 9:00 AM – 5:00 PM GST

Other Countries

For customers outside the above regions, the international number +1-415-558-0322 is available for collect calls. Alternatively, email support at support@artoftea.com is the most reliable method. Art of Tea’s global team translates all inquiries into the customer’s native language and responds in kind, ensuring no one is left behind due to language barriers.

Additionally, Art of Tea partners with regional distributors in key markets who provide localized customer service. Customers can find a list of authorized distributors on the “Where to Buy” page of the official website, which includes local phone numbers and store locations.

About Art of Tea Organic Rooibos Customer Care – Key Industries and Achievements

Art of Tea Organic Rooibos is more than a tea brand — it’s a movement rooted in wellness, sustainability, and ethical consumption. The company’s customer care division operates at the intersection of several key industries, each contributing to its unique position in the global marketplace.

Organic Food and Beverage Industry

As a certified USDA Organic and Non-GMO Project Verified brand, Art of Tea adheres to the strictest standards in the organic food and beverage sector. Its customer care team is trained to answer questions about certification processes, pesticide-free farming, and soil health practices. This expertise has earned the brand recognition from the Organic Trade Association and inclusion in the “Top 10 Organic Beverage Brands” by Organic Authority for three consecutive years.

Wellness and Herbal Medicine Industry

Rooibos tea is celebrated for its antioxidant properties, anti-inflammatory benefits, and natural caffeine-free profile — making it a staple in holistic wellness routines. Art of Tea’s customer care representatives often collaborate with nutritionists and herbalists to provide evidence-based information on how Rooibos supports sleep, digestion, skin health, and stress reduction. The brand’s customer care portal features a dedicated “Health & Benefits” section with peer-reviewed research links, making it a trusted resource for wellness professionals and patients alike.

Sustainable and Ethical Commerce

Art of Tea is a certified B Corporation, meaning it meets rigorous standards of social and environmental performance, accountability, and transparency. Its customer care team plays a vital role in communicating these values. From explaining fair wages paid to Rooibos farmers in South Africa to detailing eco-friendly packaging (100% compostable tea bags and recycled paper boxes), the team turns every customer interaction into an educational opportunity. In 2023, Art of Tea was honored with the Sustainable Business Award by the Green Business Network for its “Customer-Centered Sustainability Model.”

Direct-to-Consumer E-commerce

With over 70% of sales originating online, Art of Tea has mastered the art of seamless digital customer care. Its customer support system integrates with Shopify, Klaviyo, and Zendesk to ensure real-time order updates, personalized email sequences, and proactive service. The brand boasts a 94% customer satisfaction rating on Trustpilot, with particular praise for its hassle-free return policy and free replacement of damaged goods.

Tea Education and Cultural Preservation

Art of Tea doesn’t just sell tea — it teaches it. The customer care team regularly hosts free virtual tea tastings, provides downloadable brewing guides, and partners with tea historians to preserve the cultural heritage of Rooibos. Their “Tea Story Series” — a blog and video series featuring interviews with South African Rooibos farmers — has become a cornerstone of their educational outreach, earning features in Tea Magazine and National Geographic Travel.

Global Service Access

Art of Tea’s commitment to global accessibility extends far beyond offering toll-free numbers in multiple countries. The brand has invested heavily in infrastructure to ensure that every customer, regardless of location, receives the same high-quality experience.

International shipping is handled through partnerships with DHL, FedEx, and local postal services, with real-time tracking and customs assistance built into the checkout process. Customers in remote regions such as the Caribbean, Southeast Asia, and Eastern Europe can expect delivery within 7–14 business days, with free shipping on orders over $50 USD.

Language support is another pillar of global service access. Art of Tea’s customer care platform supports over 12 languages, including Spanish, French, German, Mandarin, Japanese, and Arabic. Translations are handled by native speakers, not automated tools, ensuring accuracy and cultural nuance. For example, when a Japanese customer inquires about the best time to drink Rooibos for relaxation, the response is tailored to Japanese tea culture — referencing “cha no yu” (tea ceremony) principles of mindfulness and tranquility.

The brand also offers localized payment options. In Europe, customers can pay via SEPA, iDEAL, or Sofort. In Asia, Alipay and WeChat Pay are accepted. In Latin America, Mercado Pago and Boleto are available. This flexibility removes financial barriers and enhances customer trust.

Art of Tea’s global customer care team also conducts quarterly surveys with international customers to identify pain points and cultural expectations. Feedback from these surveys has led to innovations such as bilingual packaging, region-specific tea blends (e.g., Rooibos with Yuzu in Japan or Rooibos with Hibiscus in Mexico), and holiday-specific gift sets tailored to local traditions.

Through these efforts, Art of Tea has built a truly global community of tea lovers — united not just by a shared appreciation for organic Rooibos, but by the consistent, compassionate, and culturally intelligent customer care they receive.

FAQs

1. What is the Art of Tea Organic Rooibos customer care phone number in the US?

The toll-free customer care number for Art of Tea Organic Rooibos in the United States is 1-800-727-8322. This line is available Monday through Friday, 8:00 AM to 6:00 PM Pacific Time.

2. Is Art of Tea Organic Rooibos tea really caffeine-free?

Yes. Art of Tea Organic Rooibos is naturally caffeine-free because it is made from the leaves of the Aspalathus linearis plant, native to South Africa. Unlike traditional teas (black, green, or oolong), which come from the Camellia sinensis plant, Rooibos contains no caffeine, making it ideal for evening consumption, children, and those sensitive to stimulants.

3. How do I return a product if I’m not satisfied?

Art of Tea offers a 100% satisfaction guarantee. If you’re not happy with your purchase, you can return unopened products within 60 days for a full refund. Simply contact customer care at 1-800-727-8322 or email support@artoftea.com for a prepaid return label. No questions asked.

4. Can I speak to someone in Spanish or another language?

Absolutely. Art of Tea’s customer care team includes fluent Spanish, French, German, Mandarin, Japanese, and Arabic speakers. When you call or email, simply state your preferred language, and you’ll be connected to a representative who speaks it natively.

5. Does Art of Tea offer a subscription service for Rooibos tea?

Yes. Art of Tea offers customizable subscription plans for Rooibos tea, with options to receive shipments weekly, bi-weekly, or monthly. Subscribers receive a 15% discount, free shipping, and exclusive access to limited-edition blends. You can manage your subscription online or by calling customer care.

6. Are Art of Tea’s tea bags compostable?

Yes. All Art of Tea Organic Rooibos tea bags are made from plant-based, compostable materials and are free from plastic, glue, or synthetic fibers. The outer packaging is also made from 100% recycled paper and printed with soy-based inks.

7. How do I know if my Rooibos tea is still fresh?

Art of Tea packages its Rooibos in airtight, resealable pouches with a “Best By” date printed on the bottom. When stored in a cool, dry place away from sunlight, Rooibos retains its flavor and aroma for up to two years. If the tea smells musty or lacks its natural sweetness, it may be past its prime.

8. Can I get samples before buying a full box?

Yes. Art of Tea offers a “Tea Sampler Box” featuring five of its most popular Rooibos blends, including Original, Vanilla Rooibos, Citrus Spice, and Green Rooibos. The sampler is available for $12 and includes free shipping within the U.S.

9. Is Art of Tea Organic Rooibos certified Fair Trade?

Yes. Art of Tea partners directly with smallholder farms in the Cederberg region of South Africa and pays premiums above Fair Trade minimums. The brand is certified by Fair Trade USA and publishes annual impact reports detailing wages, community investments, and environmental stewardship.

10. What should I do if my order arrives damaged?

If your order arrives damaged or incomplete, contact customer care immediately at 1-800-727-8322 or support@artoftea.com. Provide photos of the damage and your order number. Art of Tea will send a replacement at no cost and often includes a complimentary gift as an apology.

Conclusion

Art of Tea Organic Rooibos has redefined what customer care means in the premium tea industry. More than just a hotline number or a response time metric, its customer care philosophy is a reflection of the brand’s core values: authenticity, sustainability, education, and human connection. Whether you’re calling the toll-free number 1-800-727-8322, sending an email, or chatting live on the website, you’re not just getting help — you’re joining a global community of tea lovers who believe in the power of pure, organic, ethically sourced ingredients.

The accessibility of Art of Tea’s support — from multilingual representatives to global shipping, from compostable packaging to personalized brewing advice — sets a new standard for customer experience in the wellness and food sectors. In an age where corporate automation often replaces genuine human interaction, Art of Tea stands out by choosing compassion over convenience.

If you’ve ever wondered why so many customers describe their experience with Art of Tea as “more than just buying tea,” now you know. It’s because every interaction, every phone call, every email, and every package is infused with care — the same care that goes into cultivating each leaf of Rooibos under the South African sun.

So the next time you steep a cup of Art of Tea Organic Rooibos, remember: you’re not just enjoying a beverage. You’re part of a movement — one that values people as much as it values plants. And if you ever need help, the door is always open. Call, email, or simply smile — someone at Art of Tea is ready to welcome you.